Terms of service

Last updated: September 2026 · Shiftify Packers and Movers

1. Quotes and bookings

A booking is confirmed only against a written, itemised quotation issued after a survey (video or in-person). No booking advance is charged; payment terms are stated in your written quote.

2. Scope

The written quote defines the inventory, addresses, packing level and access assumptions. Additions or material changes on move day are re-priced and agreed in writing before the extra work is performed.

3. Customer responsibilities

You will arrange society/building permissions (gate pass, lift slots), disclose restricted or hazardous items, keep valuables (cash, jewellery, documents, electronic data) with you, and ensure an authorised adult is present at pickup and delivery.

4. Liability and insurance

Standard carrier liability is limited per the written quote's stated terms. Optional transit insurance is underwritten by the insurer named in your policy document — its terms, exclusions and claim process govern any claim. Undeclared high-value items are not covered. Claims must be reported within 72 hours of delivery with photographic evidence.

5. Delays and force majeure

We commit to the delivery window in your written quote and to proactive communication if it is at risk. Neither party is liable for delays from events beyond reasonable control (extreme weather, regulatory restrictions such as GRAP vehicle bans, strikes, road closures).

6. Cancellations

Governed by our refund & cancellation policy, which forms part of these terms.

7. Governing law

These terms are governed by Indian law; courts in India have jurisdiction.